The platform that connects Mobile Network Operators with their customers

Like you, we believe the user experience

is the key to customer satisfaction

We have mapped out most user journeys, all of which are supported by the best mobile technology, to ensure absolute customer satisfaction.

Enablers

Analytics
Live Chat
How To

Analytics is the cornerstone of an engaging customer service platform. The more you understand your customers, the better you can serve them.

Our analytics solution is completely customizable so you can focus on the data that will help keep your app running smoothly and efficiently.

The live chat carelet provides a real-time service interaction to the end-user. It connects the user to a customer service agent who engages the user directly to resolve issues or answer questions. The agent can also be leveraged for up-sell and cross-sell opportunities.

Live chat integrates with existing support chat services, which would typically have multi-session support, a searchable knowledgebase, session transfer to other agents and other capabilities. The live chat backend can also offer its own agent support for niche applications.

For any mobile operator, the mobile device is the key enabler to drive revenue from network services. It is vital that end users choose the right handset, know how to get started and have access to effective support and troubleshooting when needed.

Our platform provides device support right in the app, making the app the top choice in resolving all device issues.

Integration

The success of a mobile customer engagement strategy is highly dependent on the ability of the operator to integrate mobile experiences with existing systems.

This is best accomplished by using an existing framework that requires only minor customization to implement. This template methodology vastly reduces time to market, while cutting the total cost to operators and minimizing the potential for errors.

Common Integrations:

  • Bill payment
  • Single sign-on
  • Subscriber usage
  • Activation
  • Campaign offers
  • Loyalty and retention

MobileAware is constantly incorporating new technologies that help create extraordinary experiences in mobile. Our platform allows us to deliver these experiences seamlessly without the MNO having to worry about challenges posed by integration.

Mobile-specific technology enables customers to do things they could once only do via a laptop or desktop, and perform them more efficiently than ever before. One example is credit-card scan technology. This is a huge value for customers in terms of convenience, and also provides significant value for MNOs, increasing conversions, encouraging on-time payments and generating more top-ups. Best of all, with the MobileAware platform, it’s incredibly simple for MNOs to incorporate. Examples of other common external integrations handled by the MobileAware platform are: Google®, The Apple App Store®, Facebook®, Acision®, card.io®, The Google Play Store® and NFC®.